Quality Management System for operational excellence and customer satisfaction
Get StartedMeeting customer requirements and exceeding expectations
Creating unity of purpose and direction
Competent and empowered workforce
Understanding and managing interrelated processes
Continual improvement as permanent objective
Decisions based on analysis of data
Managing relationships with interested parties
Understanding internal and external factors, interested parties, and QMS scope
Top management commitment, quality policy, roles and responsibilities
Risk and opportunity assessment, quality objectives, planning changes
Resources, competence, awareness, communication, documented information
Operational planning, requirements, design, production, release, nonconformity control
Monitoring, measurement, analysis, internal audit, management review
Nonconformity, corrective action, continual improvement
Gap analysis and QMS design
Documentation and process implementation
Internal audits and management review
Stage 1 & 2 certification audits